Store Services

Accessibility services

Our stores are committed to providing an excellent shopping experience to all shoppers and visitors and so are equipped with lifts or escalators to enable easy access to each floor.

To find out more ask in store.


Found the perfect outfit but not in your size? Many of our stores provide customers with alteration fittings or you can visit the store, state the size you need and get it delivered direct to your home or a work address.

To find out more ask in store.

Baby changing

Each of our larger stores have baby changing facilities with many even having dedicated mother and baby rooms.

To find out more ask in store.

Bureau de Change

Got dollars but need pounds? You can buy or sell your international currency at many of our department stores.
To find out more ask in store.

Click & Collect

If you haven’t got time to browse the stores but can’t wait for delivery then many of our stores provide a Click & Collect service. Simply order online and collect in-store the next day.

To find out more ask in store.

Delivery to home and hotel

As well as offering online shopping, stores can deliver purchases you make in store. So, whether your new item is to heavy to take home or you don’t want to be weighed down with all your fabulous purchases as you head out for dinner, there’s a range of delivery options.

To find out more ask in store.


Make that special occasion more memorable with the help of a personal engraving service at many of our department and jewellery stores.

To find out more ask in store.


From birthday wishes to congratulations, you’ll find beautiful bouquets and special arrangements for any occasion in our department stores.

To find out more ask in store.

Hair & Beauty

Why not compliment your new look with a mini make-over! Get primed to perfection at many of our in-store beauty rooms that offer treatments from brows and bleaching to blowdrys and manicures.

To find out more ask in store.

Information Desk

With multiply floors in many of our stores, you may need some help finding your way around. Look out for the information desks as you enter the store to find out about products, new collections, restaurants, interpreters, brands and more.

To find out more ask in store.

Lingerie Fitting

Feel fabulous even underneath your clothes with the perfect fitting bra! All of our department stores offer free lingerie fittings and what’s more you don’t need to book in advance.

To find out more ask in store.

Personal Shopping

Not the savviest sartorial shopper? Whether you’re looking for a gorgeous gown for an important occasion or simply need a wardrobe refresh, our stores have teams of personal stylists to help you lock-down the latest looks.

To find out more ask in store.

Tax Free Shopping

Global Blue’s Tax Free Shopping allows you to claim the VAT/GST back on purchases you make when visiting here in London with these 3 simple steps:

  1. GET IT – Once you’ve found that perfect item, remember to ask the shop assistant for a Tax Free Form when you’re paying for it.
  2. STAMP IT – When you’re leaving the UK, take your purchases, receipt and passport to the customs desk to get your Tax Free Form stamped.
  3. CASH IT – Finally, show your stamped Tax Free Form, passport and credit card to Global Blue Customer Services or one of our partner refund points for a cash or credit card refund.

For more on Tax-Free Shopping click here

VIP Service

When you want to shop without the paparazzi knowing all about it, Selfridges have a VIP client executive is  to help.

Discretion is the name of their game, from private parking and discreet store entry to VIP treatment rooms at Cobella’s Health Spa and exclusive suites within Personal Shopping. This VIP client executive can also visit your hotel room for a private consultation.

To find out more ask in store.

Wedding Services

Whether you’re getting ready to tie the knot or not our stores have everything you need for your big day. Choose from bridal wear consultations and beauty tips to wedding lists, cakes, flowers and more.

To find out more ask in store.